When it comes to quality in the automotive industry, the focus is usually on vehicles, components, and production processes. What is often overlooked is the importance of the associated services. That’s exactly where VDA 6.2 comes in.

Developed by the German Automotive Industry Association (VDA), the standard is specifically aimed at service providers in the automotive industry—for example, in logistics, service, engineering, prototype manufacturing, or sales. As an extension of ISO 9001, VDA 6.2 looks not only at whether a quality management system is in place, but above all at how effectively it works in day-to-day operations.

The focus is on clearly defined management and planning processes, qualified employees, appropriate resources, and structured service delivery—including the management of external partners. Also important are professional complaint handling, systematic monitoring of customer satisfaction, and continuous improvement.

Why Does It Matter? Because services also have a significant impact on vehicle quality and customer satisfaction. While parts suppliers are generally required to comply with IATF 16949, VDA 6.2 is considered a quality benchmark for many services in the automotive industry—and is increasingly being requested directly by customers.

Conclusion: VDA 6.2 shows that quality doesn’t end with the component. It extends across all processes and services throughout the value chain. Working according to VDA 6.2 demonstrates that quality is not a matter of chance, but a systematic process.